Frequently Asked Questions

Why use

With most fundraisers, far less than half of the money raised actually goes toward your organization. The majority goes to pay for expensive products or high commissions for the middle men. Why not let donors give directly to your organization?

What is the cost to my organization?

There is no setup cost or a minimum. We only charge a small 5% commission on donations received. PayPal also takes a small processing fee. The rest of the money goes directly to your organization.

Are donations secure?

Donors can use their credit card, debit card, or PayPal account. All payments are processed by PayPal so your donors have the peace of mind that your campaign is legitimate, and their contributions are secure. We also use SSL on our site and do not store any personal or financial information.

When do I get my money?

Immediately if you wish. When signing up for a campaign, you can enter your organization's own PayPal email account. If you choose this option, the funds go directly to you. There is no waiting period for donations, but you will be responsible for handling any returns or charge-backs. Occasional payments will go directly into an escrow account to maintain a per-campaign balance of $100 to cover our costs, returns and commission. Once your campaign has ended, you will receive the full escrow balance via check or PayPal, whichever you prefer.

Do donors need a PayPal account?

No. Most donors donate using a credit card. PayPal is just our credit card processing company of choice due to their credibility. As a convenience for donors, PayPal also allows donors to use their own PayPal account to donate a little faster, but it's not necessary.

What if my team doesn't have PayPal?

You don't need your own PayPal account. If you don't have one, we collect the donations on your behalf and pay you once your campaign ends. We pay about 80% right away and the remaining 20% after 60 days once all the payments clear. However, if you can use your own PayPal account, there are a few benefits to doing so. First, you get the donations immediately as they arrive. Secondly, PayPal reduces their fee if you register your account with them as a non-profit.

Can I see an example?

Here is an example email that would be sent to your donors. Once your donor clicks on the link in the email, they will be taken to an example donation page specific to your campaign and personalized to your team member who invited that donor.

Is there a minimum, quota, or set-up fee?

No, never. We charge a flat 5% commission regardless of how much you raise and how many team members participate. We give you the tools, instructions, and advice to make it as easy as possible for team members to join.

How easy is administration?

All you have to do is fill out the new campaign signup form. We then give you a unique URL (website link) you can email directly to your team members. That's it! Once they click on the link, we guide them through adding potential donors on their own personal page for your organization. For best results we recommend the organizer follows these sign-up instructions.

How do referrals work?

It's super easy for you to keep earning money even after your campaign has ended! Once your campaign has collected $100 or more, we will issue you a 6-letter referral code which is valid for 90 days. We hope that you will let other new organizations know about us and encourage them to use your code when they start a campaign. If they do, not only will they receive 10% off their campaign's commission, but an additional 10% of our commission on their campaign will be sent back to your organization as a big "THANK YOU!" for spreading the word about us. There is no limit to the number of new fundraising campaigns you can invite, but it is limited to new teams only.

How do I see how well it's going?

As the campaign organizer, you have access to the overview page that shows details of every transaction including date, donor, amount, which team member requested the donation, etc. We supply a live up-to-the-minute detailed audit page that you can view in your browser, on your mobile device, or export to a .csv file (spreadsheet for Microsoft Excel) at any time. We provide full transparency to you at all times.

How do I know what my donors will see?

From each participant's personal page, there are links that show a sample email your donors will receive as well as the donation link they will see. We also send them an automated thank you email and receipt. However, we encourage each participant to seperately email, text, or call their donors to thank them for their donation -- it is the right thing to do!

Do you support Spanish speaking donors?

Yes, you can optionally allow your team members to select "Use Spanish" when adding individual donors. Here is an example Spanish email those donors would receive. If you select this option, we recommend you also include bilingual translations for all the text you enter for your campaign.

Are donations tax-deductible?

Often, donations to non-profit organizations are tax-deductible. However, each case is different, and we cannot give tax advice. If the organizer includes a tax ID number when starting a fundraiser, we will include that in the emailed receipt sent to donors. We suggest you contact a tax professional if you have any questions.

What if I need help?

Feel free to contact us at Someone will contact you shortly to assist you with whatever is needed.

Still not convinced?

If you still aren't sure whether this is something you want to do, why not try in addition to your regular fundraising attempts? Continue to raise funds by selling the products you have in the past - but ALSO give your team members and donors the option of direct donations with See which one they prefer... and which is more profitable! Then you decide what works best for your organization.

Contact Us

If you have any further questions, someone from our team would be happy to assist you. You can email us at: